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SUMMARY

The Pet Supplies Plus Clerk is responsible for providing excellent customer service. The PSP Clerk will process and stock product, builds displays, and processes customer’s orders in a friendly, accurate, efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service, ensuring positive customer relations and satisfaction
• Assists with general care of all animals
• Assists with stocking of pet supplies deliveries and back stock, including building and filling displays
• Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
• Processes and is accountable for other services handled at the register.
• Performs fixed activities as assigned by Store Director.
• Answers incoming phone calls using proper phone etiquette
• Assists with store maintenance and cleaning on the sales floor and backroom.
• Follows all store and department policies and procedures.
• Other duties as assigned

KEY ATTRIBUTES

• Excellent customer service skills, friendly
• Passionate about animals
• High energy level
• Ability to follow directions
• Good organizational skills
• Motivated

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and / or EXPERIENCE

Some animal knowledge

LANGUAGE SKILLS

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Write routine reports and correspondence
• Present information and respond to questions from customers or associates

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Apron
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2 / 3 of the time)

• Stand
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and / or move up to 30 pounds

Frequently (Between 1 / 3 and 2 / 3 of the time)

• Walk
• Stoop
• Kneel
• Crouch
• Crawl
• Lift and / or move up to 50 pounds

Occasionally ( Less than 1 / 3 of the time)

• Climb
• Balance
• Lift and / or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Regularly

Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock
• Outside weather conditions

Noise Level

Moderate

Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

Position requirements may vary by store location

Last updated : 2024-03-29